ADA Application Process and Eligibility

“Providing a safe and outstanding quality of service to all of our riders is our top priority.”


In compliance with the Americans with Disabilities Act, Title II, Section 223, the Greater Hartford Transit District provides transportation services for individuals who, because of their disability, are unable to travel on the fixed route system operated by CTtransit. This service is designed to provide those with disabilities equal access to public transportation. You may be eligible for the service if, because of a disability:

  • You cannot independently travel to/from fixed route stops.
  • You could use an accessible fixed route vehicle, but the route that would be used is not accessible.
  • You cannot independently navigate the system even though you can board the bus.
  • Your eligibility certification will be based on ADA eligibility guidelines, including a face-to-face interview an environmental check and/or a professional verification. If you are approved, you will receive your identification card in the mail within 21 days, and you will be ready to use the service.

Application Process

Follow these easy steps to apply for ADA Paratransit certification:

  1. Request an application: Online: Click here to download the ADA Paratransit Application or visit to complete the application online.
    By Calling: (860) 247-5329 extension 3100
    By E-mail:
    By Mail:
    ADA Applications
    Greater Hartford Transit District
    One Union Place
    Hartford, Connecticut 06103
  2. Complete the application: Whether applying online or with a written application, it is important that you complete the entire form so we can provide you with the best possible service. Please make sure to sign all pages that ask for a signature due to all interviews currently being held over the telephone and not in person.
  3. Submit the Application: submit your application via the mail or if you used the online form, submit it online.
  4. Follow up: Once you submit your ADA application, wait a week and then call to schedule your face to face interview at 860-724-5340 extension 1. Let the reservationist know if you would like to set up an interview and the reservationist will walk you through the next steps in the process.
  5. Interview: During the ADA interview, we will review your completed application with you. We will also discuss your functional abilities and limitations in more detail. You will also have an opportunity to ask questions about the fixed route public transit service (CTtransit) in addition to the ADA Paratransit.
  6. Eligibility Decision: You will be notified of your eligibility for ADA Paratransit by letter within 21 days after your interview, assessment, receipt of professional verification and any follow-up questions. If we determine that you are not eligible for ADA Paratransit, we will notify you by letter of the specific reasons for this decision, and also tell you how to appeal the decision.